HCL Technologies is hiring for these roles in off-campus drive

Job Overview

Location
Noida, Uttar Pradesh
Job Type
Full Time
Date Posted
26 days ago

Additional Details

Job ID
81
Job Views
43

Job Description

India's leading IT services firm, HCL Technologies is hiring skilled techies in the country. The company has started conducting off-campus drives at various institutes across the country. It is also focusing on lateral hiring. Here are 4 job openings at HCL Technologies.

1. Associate-MPE | Gurgaon

Division: Delivery Transaction

Experience: 1-3 years

Job Description:

Able to work independently and efficiently to meet defined SLA | Responsible for meeting productivity matrices and quality standards as per defined quality norms | Attendance | Training & Self Development | Team Player Attendance/Login Hours/Unscheduled Leave Improving skill level through self-development / nominating training programs Meeting Quality Scores and bringing Innovation & Process Improvement. The individual should be able to work effectively in a team whilst enthusing others to do the same for the achievement of common goals of the team. To consistently meet or exceed all agreed Productivity parameters as defined for the process.

2. Analyst-MPE | Gurgaon

Division: Delivery Transaction

Experience: 1-3 years

Job Description:

To provide floor support for issue resolution under the supervision of a Team Leader. Development training to the floor with a focus on continuous improvement. Help the assigned individuals providing real-time support to achieve all the metrics as per SOW. Escalation management. Analyze variation in floor performance, take improvement actions wherever required and track improvement. Prepare reports for the team leader to analyse the performance of the individuals

3. Process Associate | Noida

Division: Delivery Transaction

Experience: Fresher

Job Description:

To ensure delivery of specific assigned objectives through his/ her team | Process Adherence / Compliance | Calibration sessions | Team Attrition | PEOPLE MAGICIAN | Training Development & Initiatives Bringing new ideas and Process Improvement Improving skill level through Self-development / nominating training programs The individual should have the ability to provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results. Meet the defined Quality Scores as defined by the process. To consistently meet or exceed CSAT parameters as defined for the process.

4. Senior Executive | Noida

Division: Products and Platforms

Experience: 0-2.5 years

Job Description:

To resolve the issues/tickets raised by customers as per the defined standards of time| cost and quality for increased customer satisfaction. Create & maintain a troubleshoot/self-help guide for customer support To interface with customer and resolve the issues/tickets as per stated resolution goals To maintain issue logs and document the process and the method of resolving/ troubleshooting the specific ticket Ensure continuous learning by improving soft skills and technical skills w.r.t. the scope of work.